WARRANTY INFORMATION
Sandal "LIFE-TIME" warranty
We stand behind every item we sell. See the following link for standard policy and shipping information.
Regarding our "LIFE-TIME" warranty on Island Sandals: This warranty is not meant to imply, and does not mean, that once you purchase a pair of Island Sandals, you will never have to purchase another pair for the rest of your life. Nor does it mean that you can get a free pair every time they wear out. It is a warranty that protects you during the "normal life" of the sandal. All shoes and sandals eventually wear out, even Island Sandals. But you have likely had the experience, with other brands, where your sandal is in perfectly good condition, yet a strap pulls out and the sandal is rendered unusable and just has to be thrown away. This will not happen with Island Sandals. Island Sandals are famous not only for great styling and comfort, but for the highest quality and durability. They are simply the best sandals on the market. In the unlikely event that a strap comes unglued or pulls out, the sandal will be replaced according to the following guidelines.
1. If the sandal was a recent purchase and is still
in great shape, it will be replaced at full value.
2. If you have had the sandal for many months or years, and it shows
significant wear, a partial credit
will be awarded based on the estimated remaining life left in the sandal.
In other words, assuming the strap had not pulled out, how much longer would the
sandal have been useable. The 'remaining life' consideration includes the
visual 'look' or appeal of the sandal, as well as the remaining wear on the sole and
upper.
In both cases the customer is required to return the sandal for inspection in order to receive credit. The shipping cost for the return, as well as the cost of shipping out the new sandal, must also be paid by the customer.
Now, having said all that .......... you can put your mind at rest. Even though thousands upon thousands of Island Sandals are sold every year, an average of less than .001% is returned defective. Island Sandals are THAT good. Buy with confidence.