COPYRIGHT & POLICY INFORMATION
Policy information
- We are pleased to accept returns (within 30 days) on shoes which are in the original box, unworn, and in new condition. We are happy to refund your money, or issue credit, on these items. We do not refund worn, defective, or damaged merchandise. However, it may be possible to exchange these items, or receive some credit, at the discretion of the company, after inspection. Please call, in advance, if you have questions about any policy, or need to make a return. Never return the product back to the address on the package slip without calling first for authorization. This may delay, or even prevent, your receiving credit back to your account. Never return any product before calling for authorization first.
- Shipping costs and charges are always paid by the customer. Shipping costs on returns, or exchanges, regardless of the reason, must be paid by the customer. We do not issue "call tags" or pick up merchandise from a customers location. The customer is responsible to see that the item is returned properly and safely. Shipping costs are not refundable.
- Before making any return, please call in advance to obtain authorization, as well as clarify the address and location to send your return. We are not responsible for misdirected, or lost, returns.
Shipping times
- We make every effort to process your orders quickly and accurately. However, we cannot be responsible for delivery times, other than the guarantees made by the carrier you choose to ship by. Shipments made by mail or UPS ground do not have a guaranteed arrival date, nor is one implied. UPS and Federal Express air shipments (2 day and overnight) have a guaranteed date of delivery and will refund the extra (the amount above the normal ground charges) shipping charge if they don't arrive on time. However, each company requires time to investigate the cause of the delay before credit can be issued.
- UPS and Federal Express air shipments and delivery dates are timed from the date they are picked up by that carrier, not the date you place your order. We reserve the right to a reasonable time to process and package your order. Please realize that weekends and holidays are not considered, or included, in shipping the times. If you need your purchase to arrive on, or by, a specific date, please (before placing any order) verify the time table to be sure it can be done.
- INTERNATIONAL SHIPPING: We are able to process orders for, and ship packages to, international destinations, including APO addresses. We generally ship by Air Parcel Post because of the much lower price. By requesting, and completing, any order the customer agrees to the following conditions. 1. The customer is responsible for any customs charges due on arrival. 2. The customer is responsible to see that we are given the exact address, as it should appear on the label, and that delivery is possible at that address. 3. Shipping costs are not refundable for any reason, including loss. 4. If the package is refused, or returned to us for any reason, the shipping costs are not refundable. 5. The Postal Systems in some countries are not as reliable as in the U.S. If a package should become lost, mis-directed, or stolen, we will make every effort to trace the package and recover the cost of the loss. The customer will be required to wait for this process to be completed. 6. In the unlikely event that the customer does not receive the package, yet the Post Office claims it was delivered and refuses to issue a refund, we are not able to credit money back to the customers card, or ship new product. This risk must be bore by the customer.
Copyright information
This web site is under copyright protection.
The pages, images, logos, text, layout, as well as the "look & feel" of the site are all protected by federal, state, and international law.
To help enforce this copyright; images, logos and pages have been embedded with an electronic watermark. This watermark allows the owner of the web site and the web site developers to track and monitor their location anywhere on the World Wide Web. The watermark provides a Uniform Resource Locator (URL) to the web site that displays the image.
Because the watermark is electronic and is part of the image, logo, or page, it cannot be altered nor removed. It is very easy to know where the images are and who took them. So, if you were thinking about taking images, logos, pages, text, or anything from this web site and using them for commercial gain, DON' T. The web site owners and developers will pursue aggressive legal action against anyone who violates their online property. They will show no mercy to responsible parties and will seek the harshest civil, criminal, and monetary penalties available. So don't even think about it!
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